External Resources

Students should make full use of Columbia’s established processes to resolve complaints.  On occasion, a student may believe that s/he cannot resolve their concern through these processes. In that event, the student has the option to contact: the State of Illinois; the Higher Learning Commission, which is Columbia College Chicago’s regional accrediting agency; or in regard to the Family Educational Rights and Privacy Act (FERPA), the U.S. Department of Education.

State of Illinois

If you believe that the college has not met applicable state laws, including laws and regulations related to state authorization of colleges and universities, you have the option to contact the following State of Illinois agencies:

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
Institutional Complaint Hotline 217-557-7359

Regarding teacher training programs:

Illinois State Board of Education
100 North 1st Street
Springfield, IL 62777

Illinois Attorney General
Consumer Fraud Bureau
500 South 2nd Street
Springfield, IL 62706
Consumer Fraud Hotline 800-243-0618

United States Departments of Education

You have the right to file a complaint with the USDOE if you believe that the college has not met the requirements of the Family Educational Records and Privacy Act (FERPA) and related regulations:

Family Compliance Office
U.S. Department of Education
400 Maryland Ave. SW
Washington, DC 20202

Higher Learning Commission

Columbia College Chicago is accredited by the Higher Learning Commission of the North Central Association of College and Schools (HLC/NCA).

The HLC will ask the college to respond to complaints relevant to the college’s ability to meet the commission’s criteria for accreditation.  Information about the Commission, its criteria for accreditation and policies is available at The Higher Learning Commission - Home.   

Contact the HLC at Contact Us or at: 

The Higher Learning Commission of the North Central Association of College and Schools
230 South LaSalle Street Suite, 7-500
Chicago, IL 60604-1411
312-263-7642 fax