Support Across Campus

Team Dynamix 
Canvas Support  
Academic Technology Trainings  
Library
Remote Learning Support for Students
DUO Multi-Factor Authentication
The Columbia College Chicago Academic Center for Tutoring (ACT)
Technology Assistance for Students 
Faculty Resources for Student Support 

 

Team Dynamix 

Through Team Dynamix, faculty and staff can request and track support tickets for outstanding issues where technical assistance is necessary. 

Information Technology recommends reviewing the Knowledge Base prior to submitting a ticket. You can also browse our Service Catalog to find a list of all of the services that we offer and support. 

For further assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m. 

Canvas Support 

Instructors and students can receive help for Canvas through Canvas Support, which is available 24/7 through the help icon (?) within Canvas. It is recommended to chat with an agent to receive a faster response. In response to COVID-19, Canvas has taken the following measures to continue to support their users: 

Academic Technology Trainings 

Academic Technology offers training presentations. Trainings cover a variety of topics essential to learning the many features of Canvas, Office 365, and Qualtrics, among many additional applications.  

To view a full list of scheduled trainings, check out Academic Technology’s registration site. Visit the Academic Technology SharePoint site for self-guided training resources. For questions or alternate offerings, please submit a Team Dynamix ticket or email canvaslms@colum.edu. 

Academic Technology also offers self-paced trainings. If you are less comfortable with Canvas, or would like a review, we have created an online Canvas Refresher course. Instructors may also enroll in an online Transitioning to Remote Instruction course. 

Library

Get a head start on research and creative projects with our online research guides, live chat, email research assistance, and Zoom research consultations. Discover articles, e-books, data, museum quality images, streaming music and films, and much more, all selected to support and enrich creative, academic, and entrepreneurial work. Get course texts available electronically or on reserve. In the library space, find computers, printers, scanners, quiet areas, and study rooms. Borrow from our arts-focused book collection or our media & equipment collection that includes cameras, camcorders, projectors, phone chargers, and microphones.

Visit the Library's website to learn more about the resources and services offered for students, faculty, and staff. Faculty can explore our dedicated page on Library Resources and Services for Faculty.

Remote Learning Support for Students 

Academic Technology has curated resources for students to assist them in continuing their coursework throughout all of the offered course formats. Visit the remote learning support site for students for more information.  

Duo Multi-factor Authentication  

The college has engaged in a coordinated effort to further strengthen system and network access safeguards. Columbia College is partnering with DUO Security to implement Multi-Factor Authentication (MFA) on various software systems as well as on college hardware. Multi-Factor Authentication is an additional layer of security on top of user IDs and passwords, Single Sign-On, or VPN.   

As a result, when you enter your username and password into one of these systems, Duo will send a message to your smart device prompting a response to gain access. 

What does this mean for you?  

What are the benefits?   

IT will be available to assist anyone needing help making the transition. You may submit a ticket for help with the transition here Request IT Help to Transition Duo or to request a token, click here Duo Token Request.  

The Columbia College Chicago Academic Center for Tutoring (ACT)

The Columbia College Chicago Academic Center for Tutoring (ACT) provides students from all disciplines, backgrounds, and levels of expertise the opportunity to develop diverse skills and strategies that will enhance their academic success within a safe and inclusive learning environment.

Peer and professional tutors provide support in writing, science, math, accounting and finance, foreign language, music theory, audio arts and acoustics, and software applications. Specialists are available for non-native speakers and enhanced learning.

Students can make advanced one-time appointments through their MyC portal, schedule recurring weekly appointments by contacting our office, or drop-in at our campus location.

33 E. Ida B. Wells Drive (Room 101)
312.369.8130
tutoring@colum.edu
colum.edu/tutoring

Hours:
Monday – Thursday, 9am – 6pm
Friday, 9am – 5pm

Technology Assistance for Students 

This page provides a summary of resources and relevant links regarding the technology assistance available to students. Please familiarize yourself with these resources and feel free to refer students to these resources. 

Faculty Resources for Student Support 

There are many campus offices available to help support faculty in their efforts to create a safe, accessible, and equitable learning environment for all. It’s also important to note that there are federal mandates and college requirements set forth regarding student persistence and other measures instituted for the college to support students during their tenure at Columbia. 

Student Affairs, Student Advising, the Office of the Registrar, Career Development, Campus Safety, and the Office of the Provost have collaborated to pass along information that faculty most often request, as well as resources most frequently needed to help students succeed at Columbia. 

Visit the faculty resources for student support website to locate and view these resources.