Support Across Campus
For further assistance, please contact Client Services by phone at 312-369-7001 or by email at email@example.com Monday through Friday from 8 a.m. to 6 p.m.
Instructors and students can receive help for Canvas through Canvas Support, which is available 24/7 through the help icon (?) within Canvas. It is recommended to chat with an agent to receive a faster response. In response to COVID-19, Canvas has taken the following measures to continue to support their users:
- Hiring more support staff (Canvas has not stopped hiring since March)
- Bringing partners on to help with the increased number of requests
- Assembling internal experts to help answer support questions in the Canvas Support queue
- Ramping up Canvas Coaches to provide more help in the Canvas Community
- Livestreaming training sessions with expert Canvas Consultants, to address the top issues that are being reported to Support (Quizzes, Gradebook, Assignments, Cross List Sections, and Importing Course Content)
Academic Technology offers training presentations. Trainings cover a variety of topics essential to learning the many features of Canvas, Office 365, and Qualtrics, among many additional applications.
To view a full list of scheduled trainings, check out Academic Technology’s registration site. Visit the Academic Technology SharePoint site for self-guided training resources. For questions or alternate offerings, please submit a Team Dynamix ticket or email firstname.lastname@example.org.
Academic Technology also offers self-paced trainings. If you are less comfortable with Canvas, or would like a review, we have created an online Canvas Refresher course. Instructors may also enroll in an online Transitioning to Remote Instruction course.
Get a head start on research and creative projects with our online research guides, live chat, email research assistance, and Zoom research consultations. Discover articles, e-books, data, museum quality images, streaming music and films, and much more, all selected to support and enrich creative, academic, and entrepreneurial work. Get course texts available electronically or on reserve. In the library space, find computers, printers, scanners, quiet areas, and study rooms. Borrow from our arts-focused book collection or our media & equipment collection that includes cameras, camcorders, projectors, phone chargers, and microphones.
Visit the Library's website to learn more about the resources and services offered for students, faculty, and staff. Faculty can explore our dedicated page on Library Resources and Services for Faculty.
Academic Technology has curated resources for students to assist them in continuing their coursework throughout all of the offered course formats. Visit the remote learning support site for students for more information.
The college has engaged in a coordinated effort to further strengthen system and network access safeguards. Columbia College is partnering with DUO Security to implement Multi-Factor Authentication (MFA) on various software systems as well as on college hardware. Multi-Factor Authentication is an additional layer of security on top of user IDs and passwords, Single Sign-On, or VPN.
As a result, when you enter your username and password into one of these systems, Duo will send a message to your smart device prompting a response to gain access.
What does this mean for you?
- College systems such as Canvas, The CCC Intranet, PeopleSoft, O365, VPN, CX/Jenzabar will require this additional layer of security.
- If you have a college-provisioned workstation or laptop, you may be required to unlock your machine utilizing multi-factor authentication as well. Duo will be pushed to your machine and then once the second step above is completed, you will be asked for the additional layer of security to access your machine once you return to campus or utilize Global Protect.
What are the benefits?
- By utilizing Multi-Factor Authentication, you will be notified if anyone is attempting to access a system or your machine using your ID and password credentials. If that person is not you, you can deny the access from your smart device. This preserves the college’s security around sensitive data and systems.
- A password is no longer enough. Attacks on accounts are increasingly sophisticated. MFA helps to determine that you are who you say you are and are not someone with a stolen password.
- The college will be able to quickly assess any instances of access that are denied, safeguarding our systems further.
- Each and every person utilizing our systems will be assisting in keeping our community safe from outside, unauthorized access.
IT will be available to assist anyone needing help making the transition. You may submit a ticket for help with the transition here Request IT Help to Transition Duo or to request a token, click here Duo Token Request.
The Columbia College Chicago Academic Center for Tutoring (ACT) provides students from all disciplines, backgrounds, and levels of expertise the opportunity to develop diverse skills and strategies that will enhance their academic success within a safe and inclusive learning environment.
Peer and professional tutors provide support in writing, science, math, accounting and finance, foreign language, music theory, audio arts and acoustics, and software applications. Specialists are available for non-native speakers and enhanced learning.
Students can make advanced one-time appointments through their MyC portal, schedule recurring weekly appointments by contacting our office, or drop-in at our campus location.
Monday – Thursday, 9am – 6pm
Friday, 9am – 5pm
This page provides a summary of resources and relevant links regarding the technology assistance available to students. Please familiarize yourself with these resources and feel free to refer students to these resources.
- Information Technology for students offers the basic information regarding the various technologies, units, and supports students may need to know about/interface with as they engage with and navigate connection with and to technology.
- The remote learning support site has resources for students curated by Academic Technology to assist them in continuing their coursework through all of the offered course formats.
- I Need Help is an online form that allows students to notify the college about their specific technology needs.
- Columbia Central, which is the College's One Stop Shop for services provided by Student Financial Services and the Office of the Registrar. Students may share their technology/WiFi access concerns there as well. This site will also advise students on how to use their financial aid refund toward technology purchases that support student coursework.
- Technology Requirements, be they departmental/programmatic, or general are listed on this website.
There are many campus offices available to help support faculty in their efforts to create a safe, accessible, and equitable learning environment for all. It’s also important to note that there are federal mandates and college requirements set forth regarding student persistence and other measures instituted for the college to support students during their tenure at Columbia.
Student Affairs, Student Advising, the Office of the Registrar, Career Development, Campus Safety, and the Office of the Provost have collaborated to pass along information that faculty most often request, as well as resources most frequently needed to help students succeed at Columbia.
Visit the faculty resources for student support website to locate and view these resources.