Technology Applications and Support

Technology classroomPhoto: Phil Dembinski '08.

Information Technology at Columbia College Chicago serves as a partner and leader in providing faculty, staff, and students with a variety of technologies that enhance teaching, learning, and business operations.

Click on one of the links below or scroll down to get more information about each technology application and ways to get support.

Email
Password Reset
Campus Wi-Fi
Office 365
Canvas
Canvas Studio
MyColumbia
Intranet
MyC Self-Service
PeopleSoft Financials
Team Dynamix
LinkedIn Learning
Qualtrics
Webcheckout
Event Management System (EMS)

Email

Faculty and staff access their campus emails through Office 365. You can access your Columbia email off campus or in a web browser using the Outlook Web Application.

If you have not already registered your account, complete the sign-up process online using your existing emailaddress@colum.edu and password. This will allow you to reset your password through the Microsoft self-service password reset tool.

For login support, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Password Reset

Information Technology partners with Microsoft to use their Self-Service Password Reset utility.

Here are the steps to reset your password:

For password reset support, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Campus Wi-Fi

"Columbia FacStaff" is the wireless network dedicated to faculty and staff. This network is accessed using network login credentials. For example, Joi Columbia may have a username of jcolumbia@colum.edu and your corresponding network ID password.

Once you select the "Columbia FacStaff" network from your list of available wireless networks, a window will pop up asking you to login to the network with your network login credentials. If a window does not automatically pop up, open a web browser, and you will be redirected to the login page. If you have any issues, please contact client services at 312-369-7001.

To receive a dedicated wireless SSID for an event on campus, submit a 360 ticket with the following information:

The request must be submitted at least one week before the event occurs.

A member of the network infrastructure team will reach out to you for assistance upon receipt of the request.

Office 365

Office 365 is used on campus to access email, calendars, as well as an assortment of Microsoft applications that are used for document and digital workflow management. All faculty and staff members have Office 365 accounts. Comprehensive training resources for Office 365 are available on the Office 365 Training Resources page, which includes detailed Microsoft training documents and LinkedIn Learning tutorials.  

Canvas

Canvas is the LMS used by Columbia faculty to manage their courses and it allows students to access course materials, such as course syllabi, assignments, resources, grades, and other materials. The college’s Canvas website is located at canvas.colum.edu.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

For all other Canvas inquiries, please visit the Academic Technology page for assistance.

There is also 24/7 support available through the Canvas website. Users must sign-in and refer to the help icon on the Canvas home page to reach a Canvas representative through chat or phone support.

Canvas Studio

Canvas Studio is a video tool that is available within all courses in Canvas. Canvas Studio features allow instructors and students to hold discussions directly over a video, upload interactive videos to their Studio library and apply the built-in captioning services. Instructors can record mini-lectures with screen sharing, create video assignments and quizzes, and view analytic insight reports indicating students’ viewing progress. 

Want to learn more about Canvas Studio?  Attend Canvas hands-on training from the Academic Technology department.  

To view a full list of scheduled trainings, check out Academic Technology’s registration site. For questions or alternate offerings, please email canvaslms@colum.edu. 

MyColumbia

MyColumbia is the online tool that faculty members use to post final grades, check their teaching schedules, and submit various academic forms. Students use MyColumbia to register for classes, pay tuition and fees, check academic progress, and update their official address and contact information, as well as their emergency contact information. Visit my.colum.edu to log in with your MyColumbia ID number and MyColumbia password.

For MyColumbia login support, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Intranet

Intranet is an intranet portal used by faculty and staff to view department sites, forms, news and announcements, as well as navigate to various applications used on campus. Faculty and staff sign in to Intranet with their network ID and password. This is the same username and password that is used to access campus email.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

MyC Self-Service

MyC Self-Service is an application used by faculty and staff to manage their employee, benefit, and payroll information. An employee may use MyC Self-Service to report their time, view paychecks, benefit information, or update personal information.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

PeopleSoft Financials

The Planning and Budgeting Cloud Service (PBCS) is used for annual budget planning, financial modeling, forecasting and reporting. During the budgeting season, department managers with budget authority use PBCS to enter their annual budgets.  It is also used by senior administration staff for reporting and analysis purposes.

The Institutional Data Warehouse (IDW) has finance and human resources (HR) data from PeopleSoft, student data from Jenzabar, and admissions data from Slate. The IDW reports provide financial and HR reports for department business managers.

Team Dynamix

Through Team Dynamix, faculty and staff can request and track support tickets for outstanding issues where technical assistance is necessary.

Information Technology recommends reviewing the Knowledge Base prior to submitting a ticket. You can also browse our Service Catalog to find a list off all of the services that we offer and support.

For further assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

LinkedIn Learning

LinkedIn Learning is the premier online training resource for anyone seeking exceptional, current and relevant software training. Whether you use it to supplement your learning in the classroom or to teach yourself an entirely new skillset, LinkedIn Learning is a truly invaluable resource available to the Columbia community. Just log in to Office 365, click on the LinkedIn Learning link in your applications list to get started.

This instructional guide will demonstrate how to find LinkedIn Learning within Office 365. 

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Qualtrics

Qualtrics is an online survey tool available to all faculty, staff and students at Columbia. This application includes robust workflow and survey tracking, balloting and reporting options. Qualtrics is accessible at colum.qualtrics.com.

Webcheckout

Asset tracking and checkout software is available to all departments that provide equipment loans to students or faculty and staff. Staff who facilitate equipment loans access Webcheckout at webcheckout.colum.edu. Sign in with your network ID and password.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.

Event Management System (EMS)

The Event Management System (EMS) is an application used to reserve space on Campus. The EMS shows updated availability of meeting rooms and spaces on campus. Faculty and staff use the EMS to book space for class time, meetings, and events.

For login assistance, please contact Client Services by phone at 312-369-7001 or by email at clientservices@colum.edu Monday through Friday from 8 a.m. to 6 p.m.